Refund Policy

To return a digital download product to Linked website you must email us or lodge support ticket using support help link on this website. Please use the heading subject “Refund Product Request”

Please be sure to include email address and copy purchase receipt and what product you would like to return.

Since digital products are readily downloadable it is assumed that the product has been delivered as merchantable quality if for some reason due to slow internet or broken links it would be important to include:

Why you want a refund?

Screen capture or recorded video of any problem the product download is causing

Please allow our response to provide a working download link before contacting payment processor as we will action a new product access as matter of urgency.

What Can Be Returned

Most of the digital download products can not be returned however, we are happy to abide by any reasonable refund request as long as such request is reasonable and such request made within the 30 Day Guarantee period or as advertised on the sales page at the time. Naturally payment processors i.e. Paypal, Clickbank, 2checkout etc may stipulate a longer refund guarantee period to which our website will comply.

Ebay Orders

Orders online involving eBay items are handled inside eBay having usual 30 day buyer protection policies and you do have the option to leave feedback on seller performances. You do need a eBay account and recommend you register first then buy items. See business selling on ebay for more information.

  1. Shipped Order
  2. Shipping Information
  3. How Fast Do You Dispatch My Order?

What Is The Delivery Time?

Delivery time can vary a lot per country, but typically is about 3-7 days by express shipping, 5-20 days by EMS, and 10-30 days by Airmail.

However, for some countries like Brazil, Argentina, Russian Federation it might take us around 20 days. Due to clearance issues with customs of these countries, we normally use EMS service instead of express. Please note that some countries are not drop-down menu above, because we don’t have enough historical data to provide you a reasonable shipping time estimate. This does NOT mean that we don’t ship to those countries!

If you need help tracking your delivery, or have concerns about a delivery time, we’ll be on hand to answer your questions. Click “Support” at the top of any page if need be.

Airmail: small and light orders also be shipped very cheap. The option will appear automatically in the checkout if your goods weight is not too high.

Ship with your own courier: For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.

How Much Does Shipping Cost?

All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods’ dimensions, plus the delivery location. Actual weight versus dimensional weight: The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.. The prices depend on the different rates of the shipping companies and are subject to change without notice. We’re constantly working on lowering the shipping prices for you though!.

  1. All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery under the terms of our Delivery Guarantee..
  2. If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a credit refund or re-delivery at no further expense to you.

Request of Refund

  1. Request for repetitive refunds by one party will be scrutinized we would rather not provide any product or service if repeated requests are without basis or deemed improper.
  2. In the event a order is placed and drop ship arrangements are already actioned it is too late to cancel. Richard Dacker will retain the monies to pay fulfilment company for their services as agreed when you made the order. (You of course have the option to sell or dispose of the good / product as you see fit once product is delivered in good order with no defects). Should the ordered product arrive in a damaged state the fulfilment company will ensure replacement of any defective goods.

Website Services

Please refer to Terms and conditions for refund of services fees are handled separately as per comprehensive schedule of time and fees upon both parties signing agreement for such services.

Change Notice

As with any of our administrative and legal notice pages, the contents of this page can and will change over time. Accordingly, this page could read differently as of your very next visit. These changes are necessitated, and carried out, in order to protect you and our website.

If This Page Is Important To You

You should check back frequently as no other notice of changed content will be provided either before or after the change takes effect.